General Information about the Volkswagen Group Whistleblower System

Complying with statutory regulations and internal rules has top priority at Volkswagen. We can only avoid damage to our company, our employees and business partners if rules and standards are respected. Consequently, misconduct must be recognized swiftly, processed and immediately remedied. 

That calls for vigilance on the part of everyone along with a willingness to draw attention to possible Serious Regulatory Violations on the basis of Reasonable Suspicion. We also value information of this nature from business partners, customers and other third parties. Reports to the Investigation Office can be made at any time and in any language.

The Whistleblower System guarantees the greatest possible protection for whistleblowers and Persons Implicated. An investigation is only initiated after very careful examination of the facts and Reasonable Suspicion of a Regulatory Violation. There will be strict confidentiality and secrecy throughout the investigative process. Information will be reviewed independently, fairly, promptly and in a sensitive manner.

Where do I send my report? 

A report can be sent via any of the following internal channels:

Local contact E-mail

You can address locally to the designated contact for questions related to issues related to the Whistleblower System via the following e-mail address: whistleblower(kwfat)porsche(kwfdot)ro

24/7 Hotline

You can make a report using the international toll-free number: +800 444 46300 .

If your local telephone provider does not support the toll-free service, you can call the following chargeable number: +49 5361 946300.

Should there occur any technical problems with the availability of the hotline, please use the other listed reporting channels to report your concern to the Investigation Office. 

*Depending on the country you are calling from it is possible that the international toll-free hotline is not available since some telephone network providers do not support the service. If so, please use the offered chargeable number or your country specific number.

BKMS Reporting Channel

You have the option of using an internet-based communication platform to contact the Investigation Office, exchange documents and conduct a dialog with the lawyers via a separate mailbox. This system is confidential and protected. Whistleblowers can decide for themselves whether they wish to give their names. If you would like to send a confidential report to the lawyers in the Investigation Office, you can use the secure reporting channel to submit a report.

Mandatory language

Important Notice: Even if your preferred language is not offered in the reporting channel, you can use any language to submit your report. You can also contact the Investigation Office in any language via E-Mail or mail.

https://www.bkms-system.com/bkwebanon/report/clientInfo?cin=22vwgroup16

E-Mail of the Investigation Office of the Volkswagen Group 

You can contact the Investigation Office of the Volkswagen Group via e-mail:  io(kwfat)volkswagen(kwfdot)de

Please bear in mind that if you send an e-mail, there is a possibility that personal and traceable data such as the IP address may indirectly be transmitted. That information could potentially provide clues as to your identity. This also applies to e-mail accounts which have been set up specifically for whistle-blowing purposes.

Postal address and in Person:

Postal address: Central Investigation Office, Box 1717 38436 Wolfsburg (downtown), Germania

In person: Central Investigation Office, Porschestraße 1, 38440 Wolfsburg (downtown), Germania

For meeting in person, please make an appointment in advance writing an E-Mail to io(kwfat)volkswagen(kwfdot)de .

Ombudsmen of the Volkswagen Group (external lawyers)

"Ombudsman" is a term taken from the Swedish word for mediator or legal representative. Dr. Rainer Buchert and Thomas Rohrbach, the external ombudspersons appointed by the Volkswagen Group, act as special counsel to accept reports of potential statutory or internal violation of regulations or any other kind of harmful conduct in the Group, and to review these with respect to plausibility and substantiality. They consult with the whistleblower if necessary and if the identity of the whistleblower is known. Finally, they forward all the information that has been agreed with the whistleblower to the Investigation Office for further processing.

All information is treated as confidential, and it is the whistleblower who decides whether he or she wishes to protect his or her identity vis-à-vis the Group. The ombudspersons appointed by the Group ensure that reports from whistleblowers who do not wish to be identified by the Company are forwarded to the Investigation Office anonymously. 

If you want to contact the Volkswagen Ombudsmen, you can find their contact point on the following homepage: http://www.ombudsmen-of-volkswagen.com/