Fleet Information System (F.I.S)

As of July 19th, 2016, clients who are in a dispute with their non-banking financial products supplier can address SAL-Fin free of charge. SAL-Fin is the entity created for alternative dispute resolution in the non-banking financial field.

In case expert opinions, translations or any other additional evidence are needed, costs will fall in the responsibility of the requesting party. 

SAL-Fin procedures cand be accessed via the official website  www.salfin.ro, as well as offline, based on a written request.

Consumers can address the SAL-Fin Technical Secretary Office, which provides detailed information for all involved parties and support in filling in the needed forms.  

Consumers can choose between two types of alternative dispute resolution: 

· proposal of a resolution;

· imposing a resolution.

Consumers can access the SAL-Fin procedures only after proving that they have first tried to solve the dispute directly with the supplier. This way, the good intentions in solving the dispute between the two parties is ensured.

The request will be rejected by the Technical Secretary Office if the customer has failed to submit the request to SAL-Fin within a year from the moment in which he had submited it to the suplier, or from the date of the deed which generated the dispute or, in case of recurring deeds, from the date these have ended. 

In case the dispute does not fall within the competence of SAL-Fin, the consumer can address another SAL entity.

The forms used in the SAL-Fin procedures, as well as detailed information regarding the alternative dispute resolution, can be downloaded from the official website  www.salfin.ro, respectively from:  http://www.salfin.ro/solutionare-litigii/.